Refund Policy

1. How Paid Plans Are Billed

Paid plans are billed through Stripe when you subscribe. There is no extra trial on paid plans. The Free plan includes 45 days of hour logging at no cost. After 45 days the account stays active and becomes read-only until you subscribe. You can cancel a paid plan from the billing portal. Cancellation takes effect at the end of the current billing period.

2. Monthly Subscriptions

For monthly subscriptions:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods
• You will retain access to all features until the end of your paid period

3. Annual Subscriptions

For annual subscriptions:

• Full refund available within 30 days of initial purchase
• After 30 days, prorated refunds available for unused months
• Refund amount calculated based on remaining months in subscription
• Processing fee of $10 may apply to refunds after 30 days

For the Until Licensed one-time payment:

• Full refund available within 30 days of purchase
• After 30 days, refund requests are reviewed case by case
• There is nothing to cancel, because the plan never renews

4. Refund Requests

To request a refund:

1. Contact support at support@allhours.us.
2. Provide your account email and reason for refund request
3. Refund requests are typically processed within 5-7 business days
4. Refunds are issued to the original payment method

5. Non-Refundable Items

The following are non-refundable:

• Setup fees (if applicable)
• Custom development or integration services
• Training or consulting services
• Third-party add-ons or integrations

6. Special Circumstances

We may provide refunds in special circumstances, including:

• Service outages exceeding SLA commitments
• Billing errors on our part
• Duplicate charges
• Unauthorized account access

7. Data After Cancellation

After cancellation:

• Your account keeps its data while the subscription is active
• PDF and Excel export is available on Professional, Plus, and Until Licensed before you cancel
• The Free plan does not include data export
• Export your data before you cancel if your plan includes export

8. Contact