Help & Support
Find answers to your questions and get assistance
Quick Start Guide
New to AllHours? Get started with our comprehensive guide to logging hours and managing your supervised hours.
View Guide →Contact Support
Need immediate help? Our support team is available Monday-Friday, 8AM-6PM CST.
Contact Us →Documentation
Comprehensive guides, troubleshooting, and best practices for using AllHours.
Frequently Asked Questions
Find answers to common questions about using AllHours
🚀 Getting Started
How do I create my first hour entry?
Navigate to the "Log Hours" section, fill in the required fields including date, time, activity type, and hours. Make sure to include detailed descriptions of your activities.
What information do I need to track?
Track direct hours, indirect hours, individual supervision, group supervision, activity descriptions, settings, and any relevant notes for board compliance.
How do I connect with my supervisor?
Your supervisor will need to create an account and establish a relationship with you. Contact your supervisor to ensure they have access to the platform.
👨🏫 Supervisor Features
How do I approve trainee hours?
Go to the "Pending Approvals" section, review each entry, and click "Approve" or "Reject" with appropriate feedback.
Can I generate reports for my trainees?
Yes, use the "Generate Reports" feature to create summary, detailed, or compliance reports for any of your assigned trainees.
How do I add new trainees?
Contact support to establish supervisor-trainee relationships. We'll help you connect with your trainees on the platform.
📋 Board Compliance
Does AllHours guarantee board compliance?
No, AllHours is a documentation tool. You are responsible for ensuring your hours meet all board requirements. Always verify requirements independently.
What board requirements should I track?
Track direct vs indirect hours, supervision ratios and experience types, and check your progress against the hour target for your field.
How do I know if I'm meeting requirements?
Use the compliance reports feature to analyze your progress. However, always consult your board guidelines and your supervisor for confirmation.
🔧 Technical Support
I can't log in to my account. What should I do?
Check your email and password, ensure caps lock is off, and try clearing your browser cache. Contact support if issues persist.
My data isn't saving. What's wrong?
Ensure you have a stable internet connection and try refreshing the page. If problems continue, contact technical support immediately.
Can I access AllHours on my mobile device?
Yes, AllHours is responsive and works on mobile devices. However, we recommend using a computer for detailed data entry.
Emergency Support
Urgent technical issues affecting your hour records?
Email support@allhours.us